How does delivery work?

We use Hermes delivery for most our deliveries within the UK (as well as a number of EU countries). You can expect your parcel within 2-4 business days (or 3 - 8 business days outside of the UK). When we ship the order you will receive a confirmation email with a tracking number. Please don't stress if there are no scan events within the first 24 hours - the system can take a day or so to catch up.

If you have ordered 2 items from us please note that they may arrive in seperate packaging at seperate times. Please be patient.

If your order does not arrive within 4 business days (or 8 business days for orders outside the UK), please contact us so that we can follow it up with the courier. 

Do you have a returns policy?

Yes! We are extremely confident that you will love your Cozi Hoodie. However if you do not find the Cozi suitable for you we do offer a 30-day returns policy.

The product being returned must be in an unused condition and returned along with the storage bag and bow that it arrives in.

If your return item arrives without the bag or bow, or is deemed unfit by our inspection team for any reason we reserve the right to deny your refund.